General terms and conditions

1. Registration, travel confirmation

1.1. By subscribing to a travel provides the traveler The Lonesome Traveler Ltd. (hereinafter “tour operator”) binding to the conclusion of a travel contract. By registering, the traveler accepts these conditions.
1.2. Registration takes place electronically (application form, e-mail) by the traveler. The contractual obligation of all in registration participants listed, apply for the traveler as well as its own obligations. The traveler is bound to the registration until the adoption by the tour operator, but no longer than 14 days from the date of notification.
1.3. The travel contract is concluded with the acceptance by the tour operator. The traveler receives from tour operators a travel confirmation electronically. Any divergences between the content of the confirmation of the contents of the application, is expressly noted. The contract is concluded on the basis of this new offer if the traveler declares his acceptance within 10 days.

2. Payment, sending of travel documents

2.1. After conclusion of the contract a deposit of 10% of the price is payable.
2.2. The deposit will be deducted from the price.
2.3. The remaining payment is due no later than 5 weeks prior to departure, provided that the trip can not be canceled for the reason mentioned under Clause 6.2.
2.4. For bookings less than 5 weeks prior to departure, the total price is due immediately.
2.5. Payments can be made in cash or by bank transfer.
2.6. Without full payment of the price is no entitlement to the travel service.
2.7. The travel documents will be, sent after full payment by email.
2.8. Should the traveler have the due travel price not been paid after a warning and a reasonable time limit, the tour operator is entitled to cancel the contract and compensation cancellation under Clause 5.3. to demand.
2.9. Cancellation Compensation, processing and rebooking fees are due immediately.

3. Services

3.1. The scope of the agreed services arises from the descriptions on our website and agreed with the traveler special requests.
3.2. The information contained on this website are binding. However, the tour operator reserves the right to declare for objectively justified, substantial and unforeseeable reasons before contract conclusion a change of specific travel services, of which the traveler is notified prior to its booking.
3.3. For these reasons, the tour operator reserves also right to declare before the contract a change in the actual travel price, of which the traveler is notified prior to its booking.

4. Service- and price changes

4.1. Changes or deviations of individual travel services after the contract are only permitted insofar as they are absolutely necessary and not detract from the character of the booked tour. In such a case adequate alternative services are offered.
4.2. The tour operator is obliged to inform the traveler about service changes or deviations immediately.
4.3. In case of increase of transportation costs (especially fuel costs), or a modification of the current exchange rate, the tour operator reserves the right to change the tendered price agreed with the booking. The tour operator may request the increased amount of each traveler. A price increase is only permitted if there is a period of more than 3 months between the conclusion and the agreed travel date.
4.4. The tour operator is obliged to explain to the traveler a price change immediately after becoming aware of the reason for change. Latest at the end of the 21st day prior to travel date, the traveler must have received the price increase. Price increases after this date are not allowed.
4.5. Price increases of more than 5% entitle the traveler withdraw free of charge from the travel contract.
4.6. The traveler must demand immediately after the price increases this right to withdraw.

5. Cancellation by the traveler

5.1. The traveler may at any time withdraw from the contract prior to departure. This is primarily due to the receipt of the cancellation (preferably by e-mail) with the tour operator.
5.2. Announces the traveler the travel contract or fails to participate in the trip, the tour operator may demand reasonable compensation. The amount of compensation is determined by the price.
5.3. The tour operator has the right to demand, taking into account the time of the cancellation, a lump sum compensation as follows:

from 59 to 30 days before departure 20%,
from 29 to 22 days before departure 30%,
from 21 to 15 days before departure 50%,
from 14 to 7 days before departure 75%,
from the 6th day prior to departure 90%.

5.4. The traveler always has the right to prove, that the tour operator, in connection with the cancellation or failure to travel, no or significantly lower costs have emerged, as reported under Clause 5.3.
5.5. The traveler may, until departure require that instead of him, enter into a third party the rights and obligations of the travel contract, but has to pay the possibly for additional costs incurred immediately. The tour operator may disagree if that party does not meet the travel requirements.

6. Cancellation by the tour operator

6.1. The tour operator reserves the right to cancel the contract an important reason without giving notice. The guide of the tour operator is authorized to do so. An important reason may be given in particular, if the traveler does not meet the previously announced special travel requirements or if the traveler disturbs sustainable even after being advised by his conduct the itinerary or endangered. In the event of such termination, the tour operator reserves in principle the claim to the tour price. However, the tour operator must credit the traveler the value of the expenses saved.
6.2. If the minimum number of participants specified in the travel tender does not reach, the tour operator reserves the right to withdraw up to 5 weeks prior to departure from the travel contract. The tour operator is obliged to inform the traveler immediately after the condition for the non-implementation of travel and to send him the cancellation without delay. The traveler receives the paid tour price refunded immediately.

7. Force Majeure

7.1. In unforeseeable circumstances or force majeure occurrence, the tour operator reserves the right to change the itinerary if it ensures the itinerary. The tour operator can cancel the contract if the journey would be significantly impaired or endangered, or the safety of the traveler could no longer be guaranteed. In the case of such events, the tour guide is authorized to take emergency measures. In this case, the traveler is allowed to terminate the travel contract. If the contract is canceled, the tour operator may demand reasonable compensation for the already rendered and still to be travel services.
7.2. Furthermore, the tour operator is obliged to take the necessary measures for the transport of travelers. The additional costs for the return transport as well as all other additional costs are borne by the traveler.

8. Remedy, reduction, cancellation

8.1. If the trip is not perform as contracted, the traveler may demand relief. This is also possible by an equivalent service by the tour operator. The tour operator can refuse the remedy if the circumstance of the defect is not the responsibility of the tour operator or the remedy requires a disproportionate effort.
8.2. For the duration of the non-conforming performance, the traveler may demand a corresponding reduction of the price. If there is no immediate report of the travel defect by the traveler, no reduction occurs.
8.3. If a trip due to a travel defect considerably impaired and this – for the tour operator recognizable, not reasonable deficiency – is not corrected within a reasonable period, the traveler may terminate the travel contract. Only if a remedy is impossible, there is no need for a deadline for the remedy. The cost of services received has to bear the traveler.

9. Liability

9.1. The tour operator is not responsible for changes or cancellations, delay or delays of public transport of all kinds and the consequences thereof, but is committed to find acceptable solutions when entering the case.
9.1. The tour operator is not liable for changes, cancellations or delays by public transport operators of all kinds and the resulting consequences. The tour operator is committed to finding acceptable solutions.
9.2. The tour operator is not liable for any damage to your person and your property by accident, theft, natural disasters, etc. However, in the event of damage tour operator assures extensive assistance. The tour operator is not liable for any costs incurred travelers without proper insurance.

10. Duty to cooperate

When occurring travel disruptions, the traveler is obliged to participate cooperatively, to avoid damage and keep low. In the case of complaints, he is obliged to inform without delay the tour management.

11. Passport, visa and health regulations

11.1. The tour operator has to inform the necessary passport and visa requirements.
11.2. In addition, the tour operators obliged to inform the traveler about the necessary health regulations as well as any changes prior to departure.
11.3. The traveler is responsible for compliance with all regulations themselves. All disadvantages, especially the payment of cancellation fees, arising from non-compliance with these regulations shall be borne by the traveler. This does not apply when they are due to culpably incorrect or deficient information provided by the tour operator.

12. Validity of the information

All information on our website about services, programs, dates, prices and travel conditions are up to date.

13. Place of jurisdiction

13.1. The customer can the tour operator, at its place of business, sue. If the customer is a merchant or a legal person under private or public law, or a person who has their domicile or habitual residence abroad, or whose domicile or habitual residence at the time of action is not known, the place of business of the tour operator is agreed jurisdiction.
13.2. The ineffectiveness of individual provisions of the travel contract or these general terms and conditions does not invalidate the entire travel contract.

14. Validity

From 08.01.2015 until cancellation. Effective April 2020

Tour operator: The Lonesome Traveler Ltd.
Road 2b, House 10, Sector 5, PO: Uttara
1230 Dhaka, Bangladesh